To level the work load is a way to exploit the business in a rational way. Too much work will create overload, which could create “traffic jam”. Too few tasks and organization is under performing. The right level of work load is calculated using Little’s law.
Resource shortages are one of the most common problems I encounter when analyzing a project business. This is also the easiest problem to solve. Not only is it simple, the solution is also largely free. All businesses have a hidden resource pool that is just waiting to be put to use.
Little’s law states that there is a connection between the number of occurrences in a system (P), the throughput of the system (T), and the average time an occurrence spends in the system (L).